Jennifer Scalf
Jennifer Scalf is a senior manager of technical account managers working with telecommunications customers at Red Hat. She has the unique skill of being able to listen to what a customer says they want and to then ask the right questions and lead the right conversation to understand if that’s what they truly need.
March 5, 2024
The Art of Revealing Customer Needs
In our inaugural episode of the season, Karl and Danielle talk to Jennifer Scalf about how to cut through noise to get to the signal. You often get feedback from customers on what they’d like to see done differently in …